The Opportunity: Drive Delivery Excellence at Portcities Japan
Portcities is an international IT consulting firm established in 2015, specializing in the installation, maintenance, and hosting of the Odoo ERP system. We serve over 494 active clients globally, including major corporations like Mitsubishi, Veolia, and Grab. Our ambition is to become a top 1% Odoo partner worldwide.
As part of our continued growth in Japan, we are strengthening our delivery capabilities to support an expanding client base and increasingly complex projects. Our current team in Japan is composed of 8 people, including Sales Representatives, ERP Consultants, and Administrative Support members.
This is a key role at the heart of our operations. As Delivery Manager, you will ensure that projects are delivered on time, on budget, and with high client satisfaction, while developing our consulting team and improving delivery standards. This is not a back-office role — you will be close to clients, consultants, and real project challenges every day.
Job Description
As Delivery Manager, you are responsible for end-to-end project delivery and for the performance of the consulting team in Japan. You act as the bridge between sales, consultants, and clients.
Your core objectives will be:
- Project & Delivery Management
- Own the successful delivery of multiple Odoo ERP projects from kick-off to go-live and post-go-live stabilization
- Ensure projects are delivered within the agreed scope, timeline, and budget
- Proactively manage risks, issues, and change requests
- Act as an escalation point for complex delivery or client situations
- Team Leadership & Development
- Manage, coach, and support ERP Consultants and project team members
- Plan resource allocation across projects (staffing, workload, priorities)
- Monitor individual performance, utilization, and billing rates
- Support onboarding, training, and skills development of consultants
- Be a trusted delivery partner for clients during implementation phases
- Manage client expectations and ensure high satisfaction throughout the project lifecycle
- Participate in key workshops, steering committees, and project governance meetings
- Contribute to long-term client retention and upsell opportunities through delivery quality
- Track project margins, costs, and billable utilization
- Ensure accurate project planning, time tracking, and invoicing readiness
- Work closely with Sales and Management to improve delivery profitability and predictability
● Client Relationship Management
● Operational & Financial Control (Delivery Scope)
Requirements
- Bilingual English – Japanese: Full professional proficiency required (minimum Japanese level N1 and English fluency). You will manage projects and client relationships primarily in Japanese.
- Strong Delivery Background: Experience as a Delivery Manager, Project Manager, or Senior Consultant in an IT consulting or ERP environment.
- Hands-On & Structured: Comfortable managing multiple projects simultaneously with a strong sense of ownership and attention to detail.
- People-Oriented Leader: Experience managing and developing consultants, with a collaborative and coaching mindset.
- Client-Focused Problem Solver: Able to navigate complex client situations, manage expectations, and find pragmatic solutions.
- Performance-Driven: Strong awareness of project margins, utilization, and delivery KPIs.
What We Offer: A Package Based on Shared Success
We offer a competitive package that directly rewards your contribution to our growth and profitability.
- Base Salary: JPY 12.0m - 16.0m gross per year, depending on your profile.
- Performance Bonus: Linked to delivery performance, utilization, and project success
- Career Growth: Clear evolution opportunities toward Global or Managing Director roles
- International Environment: Collaboration with global Portcities teams
- Other Benefits: 20 days of paid leave per year and membership to premium networking groups.
The Opportunity: Build the Future of Portcities Japan
Portcities is an international IT consulting firm established in 2015, specializing in the implementation, maintenance, and hosting of the Odoo ERP system. We support more than 494 active clients worldwide, including major organizations such as Mitsubishi, Veolia, and Grab. Our ambition is to become a top 1% Odoo partner globally.
We are looking for a strong, hands-on Delivery Manager to play a critical role in strengthening and scaling our operations in Japan. After a period of rapid global expansion, our strategic focus is now on building solid delivery foundations that enable sustainable and profitable growth. Japan is a high-potential market, and delivery excellence is central to our next phase of success.
Our current Japan team consists of 8 members across Sales, ERP Consulting, and Administrative Support. As Delivery Manager, you will work closely with this team to ensure high-quality project execution, client satisfaction, and continuous improvement in delivery processes.
This is a builder’s role, not a maintenance position. You will be expected to take ownership of delivery performance, solve complex operational challenges, mentor consultants, and act as a key bridge between clients, local teams, and the global organization. This is a unique opportunity to make a tangible impact and help shape the long-term success of Portcities Japan.
Our recruitment steps
Send us your CV
Share with us your CV detailing your skills, work experience, and relevant projects.
Answer Questionnaire
We will send you a few questions to learn more about your background, motivation, and expectations.
Case Study
We send you a business case that you are required to complete to show your skills & experience with analysis and communication.
Meet the Leaders
Present your case study to our director. We will evaluate your technical proficiency, strategic thinking, creativity, and communication skills.
Your Rewards & Benefits
Compensation & Perks
We offer an attractive salary package, including a performance-based bonus. Your hard work and successful projects directly translate into your rewards.
Team Building & Events
We believe in creating a diverse and inclusive workplace culture that supports the growth and well-being of our team members both professionally and personally.
Coaching & Mentoring
Our comprehensive coaching and mentoring program empowers our staff for future success. We provide coaching sessions with documentation and practices to accelerate learning, refine skills, and navigate challenges.
Flexible Working Hours
At Portcities, we understand that our team has diverse needs and responsibilities outside of work. We have flexible working hours, so you can better manage your schedule and find the optimal time for productivity.
Internal Transfer Opportunities
Portcities, with 12 branches worldwide, offers internal transfer opportunities, providing exposure to different regions and cultures and enhancing your career journey.
"Ten years ago, I started Portcities with no big expectations and little management experience. Just the drive to build. Growing an international IT consulting firm has been far more challenging than I ever imagined. What made it possible is the grit and loyalty of the solid team that has stood by me for the past five years. This journey proves we have what it takes, and it’s why I’m confident we’ll succeed in what comes next.”
"We've had over 164 unique new opportunities created in the past 7 days & 232 different quotes made. Without a system like Odoo, we would not have been able to process this many leads & quotes efficiently. So overall, just thank you guys & Portcities for the ongoing support."
"I think Portcities and CARGAMOS made a good team throughout the entire project. They are an experienced team who know what they are doing and above all, they deliver quality and good results."
